Fidelo

Paper stamp cards get lost, and loyalty apps ask customers to download something they will never open.

Fidelo had to put a loyalty card in the customer's phone in seconds, at the counter, without an app or a sign-up form. On the business side, most owners run their shop from a phone rather than a computer, and pay by invoice in dinars through a sales agent, so the whole product had to work that way too.

We built the whole platform.

A customer scans a code at the counter and the card goes straight into Apple Wallet or Google Wallet, each one carrying its own unguessable code; every stamp updates the card on the phone and shows on the lock screen. Staff use a scanner web app that adds a stamp in a couple of seconds and keeps working offline. Owners get a mobile-first dashboard for the card design, the rules (stamps per visit or points per dinar), campaigns sent straight to the wallet, and automations for win-back, birthdays and expiring points. Behind it sit the platform tools: onboarding, subscriptions and PDF invoices for the operator, a field app for sales agents with visits and commissions, and privacy controls built for Tunisian data protection law.